Horizon DataSys is committed to providing timely, effective technical support to all of our clients. Our expert support staff is dedicated to helping you receive the maximum possible performance and productivity benefits our powerful desktop utilities can provide.
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KNOWLEDGE BASE / SUPPORT PORTALOur support portal provides a rich repository of product information, tutorials, trouble shooting assistance, getting started tips, known product information, compatibility issues and answers to frequently asked questions. This section is a great place to find answers quickly or to gain insight in using our products effectively. If you can not find the answers to your question(s), then submit a support request. Our user support ticketing system is quick and efficient way of connectting directly with our support staff and development team.
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COMMUNITY FORUM
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DOWNLOADSBrowse our library of software downloads and files.
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HORIZON DATASYS GOLD SUPPORTThis premium support service allows you and/or your organization to receive unlimited and priority technical support. Annual Maintenance also alerts our clients of new builds, patches and future updates as they become available. Benefits also include in-version updates for free and discounts on all new products including new versions.
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SALES / SUPPORT POLICYAll customers receive In-Version updates, patches and builds for FREE. Any new versions of our products, as defined in our software upgrade policy, are required to be purchased. Customers that have purchased our annual maintenance along with their product will receive immediate notifications of new builds and version upon release. Furthermore, they are entitled to discounted (50%) pricing on new versions.
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