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Horizon DataSys Upgrade Policy

Minor Upgrades

When you purchase Horizon DataSys software products, you will get minor updates and bug fixes for free. Minor updates are updates of which the first version number has not changed. For instance - if you buy version 8.x.x, you can upgrade to any other version 8.x.x free of charge.  If you have subscribed to our Annual maintenance program (Which is offered at the time of purchase - 15% per annum) you will receive immediate notification of updates available as well as priority support.  If you are currently a Silver (free) support customer and would like to upgrade to Gold support status you do so by purchasing our annual maintenance & support.

Customers that have not purchased annual maintenance can check back periodically at our website for any available updates.

Major Upgrades

Major upgrades are indicated by a change in the product version number. So an upgrade from 7.x.x to 8.0.0 is a major upgrade. Major upgrades usually have a significant amount of improvements and new features. Therefore, you will likely have to pay an upgrade fee if you want to take advantage of a major update or version upgrade.

For clients that have purchased Annual Maintenance; (Gold support) the cost to upgrade to a new version would be a 25% discount off the products listed price.  Customers that have not purchased annual maintenance must purchase the product at regular pricing.  For more details visit our webpage outlining the benefits of purchasing annual support/maintenance.

If you do not purchase annual maintenance; you will not be forced to upgrade and you will still be entitled to technical support if you continue to use the previous version of our products.

60 Day Purchase Protection

If a major upgrade is released within 60 days from the date you've purchased from Horizon DataSys, you will receive the major upgrade FREE of charge. If you fall into this category and would like to upgrade to the latest product release; you will be required to submit a support request (support ticket) at our support portal: http://support.horizondatasys.com