When you purchase Horizon DataSys software products, you can receive minor updates and bug fixes for free. Minor updates are updates of which the first version number has not changed. For instance - if you buy version 8.x.x, you can upgrade to any other version 8.x.x free of charge.
If you have subscribed to our Annual support program (GOLD or PLATINUM) Which is offered at the time of purchase - you will receive notification of important updates available as well as priority support. GOLD support customers receive free lifetime updates and upgrades. Annual support services can only be purchased at the time of purchasing software licenses.
Customers that have not purchased annual maintenance will need to check back periodically at our website for any available updates.
Major upgrades are indicated by a change in the product version number. So an upgrade from 7.x.x to 8.0.0 is a major upgrade. Major upgrades usually have a significant amount of improvements and new features. Therefore, you will have to pay an upgrade fee if you want to take advantage of a major update or version upgrade.
For clients that have purchased Annual Maintenance; (Gold & Platinum support) the cost to upgrade to would be as follows:
|
Support Level |
Cost of Major Upgrade |
Benefits of support package |
SILVER |
Full List Price |
Standard support benefits |
GOLD |
FREE - No additional cost |
Customers with current GOLD support status will receive free lifetime updates and major upgrades. |
PLATINUM |
50% of license cost in addition to volume discount. |
Discounted upgrade path based on number of licenses. Contact your account manager for a detailed quotation. |
If you do not purchase GOLD or Platinum support packages; you will not be forced to upgrade and you will still be entitled to technical support if you continue to use the previous version of our products.
